Introduction

The MEDCO application is a digital platform that allows healthcare professionals (doctors, nurses, etc.) to connect with their patients. The application allows healthcare professionals to provide remote care, manage their schedule and communicate with their patients.

Acceptance of general conditions

Use of the MEDCO application is subject to these general conditions. By accessing or using the application, you agree to these terms and conditions.

Definitions
  • « MEDCO » means the MEDCO App , and related websites, services and products.
  • « Healthcare professional » means any person authorized to provide health care, in accordance with applicable laws and regulations.
  • « Patient » means any person who receives health care from a health professional.
Modification of the general conditions

MEDCO reserves the right to modify these general conditions at any time. The modifications will be published on the various MEDCO platforms (websites, applications, etc.). You will be notified of any changes or revisions to our terms of use.

Applicable right

These general conditions are governed by the laws of the country concerned. Operating in two (2) states, Senegal and Guinea, each action will be subject to the laws of the country in which it was committed.

Contact

For any questions relating to these general conditions, please contact MEDCO at the following address info@med-co.net. Despite the high quantities of emails that we process, our teams strive to respond to you within a maximum of 72 hours. If you do not receive a response from us after this deadline, do not hesitate to contact us again.

User Responsibilities
  1. Professional Conduct :LDoctors and Patients are expected to behave in a professional and ethical manner. Any inappropriate behavior, including but not limited to harassment, discrimination, or violation of privacy, will result in immediate account suspension.

  2. Accurate Information:Users are responsible for providing accurate and up-to-date information during the registration process. MEDCO is not responsible for any consequences arising from inaccurate or incomplete information.

  3. Security :Users are responsible for maintaining the security of their login credentials. Any unauthorized use of accounts must be promptly reported to MEDCO .

Please note that failure to comply with our rules may result in immediate and permanent account suspension.

Specific rules of use

The following rules apply to the use of the MEDCO app :

  • Healthcare professionals must comply with applicable health laws and regulations.
  • Healthcare professionals must provide quality healthcare that meets professional standards.
  • MEDCO is not responsible for any content or information provided by healthcare professionals or patients on the application.
  • Patients must provide accurate and up-to-date information to their healthcare professionals.
  • Patients should follow the instructions of their healthcare professionals.
  • The MEDCO app is intended for personal, non-commercial use. You may only use the App for its intended purposes.
  • You must be of legal age to use the application.
  • You must provide accurate and up-to-date information when registering for the Application.
  • You must respect the intellectual property rights of MEDCO and its partners.
  • Liaison Services:MEDCO provides a platform for connection and interaction between Doctors and Patients. We are not responsible for the quality of medical services provided by Doctors or the actions of Patients.
  • Communication:MEDCO may facilitate communication between Doctors and Patients, but we do not monitor or control the content of that communication. Users are responsible for the information they share.

Legal Provisions

Dispute Resolution:

In the event of a dispute arising from the use of the MEDCO application , the parties undertake to first seek an amicable resolution through negotiations. In the event of failure of these negotiations, any dispute will be subject to the exclusive jurisdiction of the competent courts of the country concerned by the action. The parties agree to comply with such jurisdictions without any objection as to jurisdiction or venue.

Applicable law:

These terms and conditions shall be governed and construed in accordance with the laws of the country in which the action occurs. Applicable laws may vary depending on the country where the user resides or where the action was committed. Any dispute will be interpreted in accordance with the laws of the relevant country.

Liaison and Communication Services

Privacy of Communications:

MEDCO is committed to maintaining the confidentiality of communications between Doctors and Patients on the platform. Data and information shared through the app is handled with the utmost care to ensure medical confidentiality.

Communications Security:

MEDCO implements robust security measures to protect communications between Doctors and Patients. This includes advanced encryption protocols to ensure the security of data transmitted through the app.

User Responsibility:

Although MEDCO strives to ensure the security and privacy of communications, users are also responsible for taking appropriate precautions to protect their sensitive information. This includes maintaining the confidentiality of their login credentials and taking steps to secure their own access to the application.

Reporting Violations:

Users are encouraged to report any suspected violations of communications privacy or security to MEDCO . The Platform will take appropriate steps to investigate such reports and take necessary steps to remedy the situation.

Disclaimer

MEDCO cannot be held responsible for any damage or injury suffered by healthcare professionals, patients or any other person due to the use of the application, in particular due to:

  • An error or omission in the content or information provided by a healthcare professional or patient;
  • A failure by a healthcare professional to fulfill their professional obligations;
  • A failure of a patient to follow the instructions of their healthcare professional.

MEDCO cannot be held responsible for damages or injuries suffered by healthcare professionals, patients or any other person due to:

  • An interruption or failure of the application;
  • Unauthorized use of the application;
  • A virus or other malware that infects the application.

No Medical Advice: MEDCO does not provide medical advice or diagnosis. Any information provided by Doctors via the App is for informational purposes only and should not be considered a substitute for professional medical advice.

No Guarantee of Services: MEDCO does not guarantee the availability, accuracy or quality of the services provided by Doctors. Users acknowledge that the choice to interact with a particular Doctor is theirs, and MEDCO is not responsible for the outcome.

Disputes: Any dispute between Doctors and Patients must be resolved directly between the parties concerned, subject to the exclusive jurisdiction of the courts. MEDCO is not responsible for mediation or resolution of disputes. In the event of a dispute, our teams are at your disposal and will do their best to find a solution to your problem.

MEDCO strives to provide a safe and reliable application. However, MEDCO cannot guarantee that the application will be free of errors or failures.